Account and data deletion

Submit your request

• Email the contact address below from your registered email, using the subject “Account and data deletion request”.
• Alternatively, sign in, visit Support and select “Open ticket”.
• Include your account email and specify full account deletion, selected data, or Facebook-related data only. An earlier order reference is optional if it helps identify your account.

If you cannot sign in or access your old email, contact us using the address below and explain the situation.

Verify account ownership

We may request limited additional information to confirm ownership. Never send your password, payment card details, eSIM QR code or installation codes.

What deletion covers

We review the requested profile and contact information, social sign-in links, sessions, orders, eSIM records, support tickets and attachments. Eligible data is deleted, with any necessary exceptions explained. Full account deletion ends access to the account, its orders and eSIM details.

Plans and payments

Check active plans and save documents you need before confirming deletion. Tell us about pending payments, eSIM issuance or refunds so we can explain how they will be handled. Account deletion does not automatically refund a purchase or cancel a provider service. Refund requests are reviewed separately under our refund policy.

Facebook sign-in data

You may request deletion of data Ahlanet received from Facebook without deleting your Facebook account. State this scope in your request. Removing app permissions in Facebook does not by itself erase data stored by Ahlanet. Deleting an Ahlanet account does not delete accounts with social platforms.

Review and response

We verify ownership and scope before proceeding. We normally respond within one month of receipt. We explain the outcome and any permitted extension, and you can follow up in the same email or ticket. No new purchase is required to submit a request.

Data that may be retained

Limited records may need to remain for legal obligations or legal claims. We explain any applicable exception, the affected data and its retention period or criteria. Stripe and the eSIM provider also have their own obligations; deleting this account does not automatically erase all their records. See our privacy policy for more information.

Confirmation

We confirm the outcome through the channel you used, including any retained data and the reason. If your request concerns only social sign-in data, we explain its effect on account access before proceeding.