Frequently asked questions

An eSIM is a digital SIM installed on a compatible device. It lets you add a mobile data plan without inserting a physical SIM card.

Check Add eSIM in your phone settings, the exact regional model and carrier unlock. The compatibility guide gives separate steps for iPhone and Android.

A lock may prevent another provider's eSIM from working. Ask the original carrier to confirm or remove the restriction before buying; purchasing a plan does not unlock the phone.

Choose the destination, then filter by validity, data amount and limited or unlimited data. Compare coverage, activation, hotspot and included services. Video and tethering generally use more data than maps and messaging.

A country plan covers its listed destination. Regional or global plans cover only the countries explicitly listed, not every country in that region or the world. Check each stop on your itinerary.

Open the destination, choose a plan, review its conditions and proceed to checkout. Confirm the order total and complete payment. Track the result under My Orders in the same account.

Use the methods shown at checkout; availability can vary. Review the currency and final total before confirming. Your bank may apply conversion or other fees under its own terms.

Check My Orders and allow the payment confirmation to arrive. A bank authorisation may not be a completed charge. Avoid paying again for the same order; contact support with its reference if the state does not change.

Open My eSIMs or the order page. The code appears after the provider finishes issuing the SIM. Paid — preparing your eSIM means payment was received but delivery is still being processed; contact support if it remains stuck.

Sign in to the account used for purchase, open My Orders and select the order. Use the invoice option when available. Keep the order reference for support requests.

Review the site's refund policy and contact support with the order reference and reason. Eligibility depends on the policy and whether the SIM was issued, installed or used. A refund is not automatically guaranteed.

Open the purchased SIM under My eSIMs for its QR code and manual details. Use the installation guide for your phone, with stable internet. Keep activation details private.

Read the activation rule first. Some plans start at installation and others at first connection to a supported network. Prepare while internet is available, but respect any installation or activation deadline.

Activation conditions vary by plan. Review the plan details before purchase: validity may start on installation or the first supported network connection.

Use a supported gallery or QR recognition option, display it on another device, or enter the manual details. Do not assume every phone can scan a screenshot directly.

They identify the server and profile used for installation. Copy the values from that SIM's manual details exactly. A phone may request separate fields or a complete activation string; follow its prompts.

Some activation codes are single-use. Do not delete an installed eSIM unless support confirms it is safe to do so.

You can normally keep your primary SIM and WhatsApp account. Select the travel eSIM for data and check your primary carrier's roaming settings and charges.

Only if the plan explicitly includes them. A data-only plan supplies internet; it does not add ordinary calls or SMS. Internet calling apps use data and remain subject to local availability.

Enable it on the travel eSIM when its instructions require it. Disable roaming on your home SIM and automatic data switching to avoid unintended data use there. Your home carrier may still charge for calls and SMS.

No. Speed and available network type depend on the plan, partner network, phone, location, signal and congestion. Check supported networks in the plan details; actual performance can vary.

Use hotspot only if the plan allows it and the phone supports it. Tethering consumes the plan's data and may have separate restrictions, especially on unlimited plans.

Not necessarily. Fair-use rules may reduce speed after a daily or total threshold, and hotspot limits may apply. Read the specific plan's terms; unlimited is not a promise of constant speed.

Open the SIM page for the available usage counters and update time. Provider reporting can be delayed; phone counters may cover a different period. Use the update button when you need to request fresh data.

The provider may not yet have reported actual activation or expiry. Installation and first use can be separate events. Check the plan's rule and refresh later; contact support if data is working but the dates remain missing.

If the SIM supports top-ups, its page shows available packages. Review their data, price and activation conditions before paying. If no top-up is offered, you may need a new plan and a new SIM.

The service may stop when the allowance is used or the validity period ends. Unused data does not automatically roll over. Check whether a compatible top-up is available or buy a new plan.

Do not assume the QR is reusable or the profile transferable. Check with support before deleting the original profile or changing devices; a new SIM may be required.

Confirm coverage, validity and remaining data. Enable the eSIM, select it for mobile data, apply its roaming and APN instructions, then try airplane mode or a restart. Keep the profile installed while troubleshooting.

Check signal strength, move to a better location and review any fair-use limit. Network congestion or local coverage may affect speed. Stop large background downloads and contact support if the problem persists.

The provider's status and usage report may arrive after the actual network connection. Check the last update and refresh the SIM page. If the mismatch persists, send support the order reference and details.

Check whether that SIM is already listed in the phone and whether you opened the correct order. A downloaded profile may make the code unusable again. Do not delete it; ask support to check the status.

Send the order reference, model, software version, current country, exact error and steps tried. Share settings screenshots through your private ticket after hiding unnecessary identifiers. Never publish QR codes or activation details.